However, if you hack around this you can get the [email protected] 5355 router to accept DHCP settings in the 192.168 range. If you are using chrome (Modify as appropriate for the developer tools on other browsers): * Enter the IP address for the router (e.g. 192.168.0.1) and DHCP start and end addresses (e.g. 192.168.0.1 and 192.168.0.254).
I have received my new modem from Telstra and I am struck by the fact that there is no guide or notes to explain what all of the holes and lights are for. For instance, why are there 2 USB Ports on the modem and what are they used for? There is no WPS as there was on my old Bigpond modem. What is the 'Pair'button for and how do I use it? Why are there only 2 Ethernet ports on this modem when there were 4 on the old modem? Very useful for using adaptors.But there are 2 ports on the modem that are of no use at all apparently.
Plus a WAN port that is not needed. Can anyone ewnlighten me?
Seeing as we're talking about the Sagemcom [email protected] 5355 modem, this seems like a good place to post this question: How do I connect my wireless printers? Formerly used WPS button on ADSL modem, now neither printer will detect the wireless connection, even after I press the 'pair' button (which seems to do nothing). I have gone right back to basics, following printer install instructions from scratch, but the problem seems to lie in the printers not even detecting the wireless signal. I have a FujiXerox Docuprint P265 dw and Epson XP-235.
Any advice would be highly appreciated - I work from home and it's driving me nuts!!! It seems that the WEB UI for the DHCP settings is buggy. However, if you hack around this you can get the [email protected] 5355 router to accept DHCP settings in the 192.168 range.
If you are using chrome (Modify as appropriate for the developer tools on other browsers): * Enter the IP address for the router (e.g. 192.168.0.1) and DHCP start and end addresses (e.g. 192.168.0.1 and 192.168.0.254). * The UI will show red text and complain the the IP addresse are not valid (even though they are). * Open the Chrome Dev Tools (Chrome menu - More tools - developer tools) * Click on the console TAB * Enter the following text and then press enter: $('#dchpForm').scope().dhcpForm.$valid=true * Click on the 'Apply' button, and then ok on the Warning that pops up. * Your router will now apply the new Ip addresses. * Wait a minute or so, and then reconnect your Wifi to the [email protected] 5355 router * You will now need to reconnect to the admin interface on the new address you have configured for the router (e.g..
From my example above). I have the Fast 53655 gateway with Firmware Version: 8a.58.74.4. I have been able to change the DHCP IP range without using the patch. I can also set up address reservation.
Perhaps updating your gateway with this Firmware Version will solve your problems. The only problem I have found with the Gateway is that port forwarding isn't working. I can set up port forwarding for my IP cameras but I can't access them remotely. I don't understand why Telstra doesn't supply a proper a user manual for the Gateway. They don't even supply the password or default IP address of the gateway. I have confirmed that the firmware is identical to the version you are running. I see that you mention a model number different to 5355.
Is that a typo? It appears to allow 192.168.0.1 as a gateway addres (and by that I mean it does not display an error message). As soon as I enter 192.168.0.50 at the start IP, it displays an 'invallid address' error message immediately below the input field for the start IP. The company that provided the home automation system are sending out a tech tomorrow to reconfigure the system.
Once they have the final invoice, I have advised the customer to contact the ACCC and seek confirmation of the process for seeking compensation for the costs incurred as a result of Telstra's 'lemon' router. If Telstra are not willing to resolve the issue, while making it impossible for a customer to use the phone service with third-party CPE, it is not acceptable that they just fob the customer off and ignore the fault. The customer requested a Telstra technician be send to configure the modem and was forcefully told that non was needed and that they should DIY. If needed, I will be requesting copies of the phone recordings ofthese conversations. I am getting sick of dealing with cases where Telstra target non-techie customers and then attempt to wash their hands of any issues caused by the limitations that they place on their custom hardware and insisting that the customer should have been aware that the product was not going to meet their technical needs. The only problem I have found with the Gateway is that port forwarding isn't working. I can set up port forwarding for my IP cameras but I can't access them remotely.
I confirm that this is also my experience with this Fast 53655 Gateway. There is no readily accessible menu for updating the firmware. Also, I agree that there's a dearth of documentation for this gateway. My follow ups with Telstra reveals an appalling lack of knowledge on this device, For example, they were unaware of the 3G failover function and could not say what, if any, dongles, would be compatible. They said it was a function meant for business and not available on this residential class gateway.
Noonreallycare Dil Mil Gaye Serial Video Free Download on this page. ' I have confirmed that the firmware is identical to the version you are running. I see that you mention a model number different to 5355. Is that a typo?' It was a typo, I have the same model gateway. 'I am getting sick of dealing with cases where Telstra target non-techie customers and then attempt to wash their hands of any issues caused by the limitations that they place on their custom hardware and insisting that the customer should have been aware that the product was not going to meet their technical needs.'
How can a customer determine whether the product is going to meet there technical needs when they don't supply any information about the supplied hardware. When I learnt that I was going to be switched over from ADSL to FTTN NBN I tried to find information on the supplied gateway. The only information I could find on Telstra's website was the Quick start guide. There was no download link to the manual or the brand name and model number of the gateway. I spent several hours speaking to customer support personnel, non of them could supply me with the information I required.
You can't use a third party gateway even one with VOIP because Telstra don't supply the VOIP setting, so they should supply a gateway works with all devices. If I can't get port forwarding to work I will be switching to anothe RSP. After all the problems and costs incurred as a result of this faulty device, the end user was given the impression that Telstra had acknowledged that the customer was eligable for reimbursement of the costs incurred. When they recently spoke to a staff member in 'accounts' or 'billing', they were told that they would be given a refund of $75 and that none of the costs resulting from having to call in other companies would be covered.
The customer made multiple attempts to have a Telstra tech make an onsite visit to perform the installation. The customer was forced to call me in when the default 192.168 settings were incompatible with their existing network setup.
The customer was unable to configure the modem to support their existing setup. A third-party company had to be called in to reconfigure the rest of their devices to support the new network settings forced on them by the faulty modem. Telstra sent out a replacement modem and NO TECH.
The customer was forced to call me in to configure the modem. The ACCC consumer guarantees clearly state that the consumer is entitiled to compensation for costs incurred as a result of the faulty device. Before I tell the customer to contact the ACCC/TIO, is anyone at Telstra willing to respond in an official capacity? It is getting rediculous that nobody who is available by phone seems to be technically skilled enough to undertsand the complaint and nobody skilled to admit the fault is willing to make an official response. If I don't here anything by COB Friday, I will be advicing the customer to contact the TIO on Monday morning. Does this mean you are, in an official capacity, acknowledging that the modem firmware contains a known fault?
I am getting sick of speaking to Telstra staff who have selective amnesia. When the customer spoke to a staff member yesterday, they insisted that there was no record of any fault prior to the 13th of Jan.
That does not line up with the calls made on the day on the installation (Jan 2nd). Complaints fobbed her off to billing and billing offered $75 for compasation for a month of dodgy service and over $800 in costs resulting from having to get someone else to fix Telstra's problems.
If nobody is willing to take ownership, I guess it is time to call in the TIO. The Crowd Support forums are intended as a place for our customers to discuss various topics and share knowledge rather than being an official Telstra support channel. Lodging a complaint in the link above will allow the problem to be investigated including checking previous interactions and notes made from consultants along the way and the complaints team will followup from there. The TIO will usually need a Telstra complaint reference so they can followup if the issue does not get resolved. - AlistairQWA.